Terms of Service
1. Agreement
These Terms of Service (“Terms”) govern access to Landriva, the property-management software available at landriva.com and related subdomains (the “Service”). Landriva is operated by Landriva, Macedonia. Contact: [email protected]. By creating an account or using the Service you agree to these Terms and to our Privacy Policy.
If you use Landriva on behalf of an organization, you confirm you have authority to bind that organization.
2. The Service
Landriva helps landlords and property managers record apartments, tenants, leases, rent, maintenance, documents, and related operations. An optional AI assistant can answer questions about data you already store in Landriva. Features may change as we improve the product. Trial apartment limits and paid-plan allowances apply as described on Pricing.
3. Accounts and trial
You must provide accurate registration information and keep your password confidential. Landlord accounts receive a 14-day free trial of the full product (up to 5 apartments, matching Starter, no credit card) unless we state otherwise. After a trial ends without a paid plan, the account becomes read-only with export. Paid use requires an active subscription via online checkout, as described on our Pricing section.
4. Fees
Self-serve Landriva plans include the same product. They differ by apartments included in the base price:
- Starter — 5 apartments included — €25/month
- Growth — 20 apartments included — €50/month
- Professional — 50 apartments included — €125/month
- Scale — 100 apartments included — €200/month
- Enterprise — above 100 / custom — quoted separately
Self-serve plans are capped at the apartments included in the plan you subscribe to. To add more apartments, upgrade to a larger plan. Unlimited tenant portal logins are included at no extra charge. You may choose monthly billing in advance, or annual billing at ten months’ price for twelve months of service. Taxes may apply. Payments are processed by AgentaOS.
5. Cancellation and refunds
You may cancel your paid subscription at any time. That matches our marketing promise of “Cancel anytime” / “откажете било кога”.
How to stop the recurring charge
- Email [email protected] from the email on your Landriva account and ask to cancel your subscription; or
- Use any in-app billing cancellation control we provide for your account (when available).
We process cancellation requests within 2 business days. After cancellation:
- No further monthly or annual charges will be taken for periods after the current paid billing period ends.
- You keep access to paid features until the end of the billing period you already paid for.
- When that period ends, the subscription stops and paid access ends unless you resubscribe.
Refunds
- The 14-day free trial is free. If you cancel during the trial and never start a paid plan, you are charged €0.
- Once a paid billing period has started and payment has been collected, that period’s fee is non-refundable, unless a refund is required by applicable law or we made a clear billing error (for example, charged the wrong plan amount).
- Cancelling mid-period does not return a pro-rata amount for unused days in the current period. You simply are not charged again for the next month or year.
- If we confirm a billing error, we refund the incorrect amount within 14 days of confirmation, using the original payment method where possible.
6. Your content and tenant data
You retain rights to data you upload. You grant us a licence to host, process, and display that data solely to operate the Service. You are responsible for having a lawful basis to store tenant, occupant, and contractor information, and for how you use the tenant portal.
7. Acceptable use (ethical technology)
Landriva is a legitimate property-management tool. You must not use it for high-risk, deceptive, or illegal technology practices, including fraud, phishing, unauthorized access, malware, covert surveillance unrelated to lawful property management, child sexual abuse material, large-scale scraping of third-party personal data, impersonation, or uploading content you do not have the right to use.
The AI assistant is not a lawyer, accountant, or automated decision engine for credit, housing eligibility, or similar high-risk decisions. You remain responsible for actions you take based on its output.
8. Intellectual property and trademarks
Landriva, the Landriva logo, and the Service’s look and feel are our intellectual property. Landriva is our original product name for this software. We are not affiliated with LANDR, Jaguar Land Rover Limited, Land Rover, or other third parties with similar names. Infringement notices: [email protected].
9. Availability and disclaimer
We aim for reliable uptime but do not guarantee uninterrupted service. The Service is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Liability
To the fullest extent permitted by law, Landriva is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our aggregate liability for claims relating to the Service is limited to the fees you paid us in the three months before the claim. These limits do not affect liability that cannot be limited under applicable law.
11. Termination
You may stop using the Service and request account deletion. We may suspend or terminate accounts that violate these Terms, fail to pay, or create security or legal risk. After termination we may delete data in line with the Privacy Policy.
12. Governing law
These Terms are governed by the laws of Macedonia, without regard to conflict-of-law rules, except that consumers keep mandatory protections of their country of residence. Disputes should first be raised at [email protected].
13. Changes
We may update these Terms by posting a new version on this page. Material changes will be indicated by the “Last updated” date. Continued use after that date constitutes acceptance, except where law requires additional notice or consent.